FAQs
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Find answers to your questions about orders, returns, product usage, and troubleshooting.
Friquently Asked Questions - (FAQs)
What is Tael Appliances?
Tael Appliances is your one-stop shop for high-quality electronic and home appliances in Kenya. We offer a wide range of products including televisions, audio equipment, kitchen appliances, refrigeration, dispensers, microwaves, and kettles, available both online and in our physical store.
Tael Appliances physical store located?
We are located at Nyambene House, JKUAT Main Gate Road, Near St. Peters School, Juja Town
What are your operating hours
Monday – Saturday, and Holidays: 8:00 AM – 8:30 PM, Sunday: Closed
Are your products genuine and original?
Yes, all products sold at Tael Appliances are 100% genuine and sourced from reputable manufacturers. We guarantee the authenticity of every item we sell.
Do I need to create an account to shop online?
Yes, Tael Appliances offers delivery services across Kenya. Shipping costs and delivery times may vary depending on your location.
How are shipping costs calculated?
Shipping costs are calculated based on your delivery location and the size/weight of the product(s). The exact shipping cost will be displayed at checkout before you confirm your order.
Can I see the products in person before buying?
Absolutely! You are welcome to visit our physical store to experience our products firsthand and receive personalized assistance from our knowledgeable team.
Do your products come with a warranty?
Yes, all our products come with a manufacturer’s warranty. The duration and terms of the warranty vary by product and brand. Please refer to the product description or contact us for specific warranty information.